These are our terms and conditions that apply when you use this website. Your use of this website is regulated by these terms and conditions which we may amend. Please review our terms and conditions regularly as you will be deemed to have accepted an amendment if you use this website after an amendment has been made. Please feel free to contact us here if you have any queries regarding our terms and conditions.
Your satisfaction is important to us. If you have any queries or need assistance purchasing, please do not hesitate to contact us here.
Shopping online at Antika is a secure process. Our secure servers are hosted by Shopify and are Level 1 PCI DSS compliant.
For security, all Antika purchases require an adult signature upon delivery. If you wish to check the status of your order and delivery, or if you have not received your order within the days specified, please contact us here and we will contact Australia Post on your behalf.
All purchases are gift wrapped. For gifts, there is provision in the Shopping Cart to write a gift message.
Within Australia, delivery charges are complimentary. For your protection, all parcels are sent Express Post with Australia Post. Please allow an estimated 1-3 business days from dispatch to receive your order. Parcels are usually dispatched on same day of order or next business day.
DELIVERY OUTSIDE AUSTRALIA
Outside Australia, delivery charges are complimentary. For your protection, all parcels are sent registered mail via Parcel Post. Please allow minimum 10-15 business days from dispatch. Charges will apply for Express Courier International with Insurance. Allow minimum 7-10 business days from dispatch for delivery. Parcels are usually dispatched on same day of order or next business day.
We hold the tracking number internally for each delivery. You will be notified by email of your tracking number and dispatch date. If there is a discrepancy with your order, please retain your documentation and contact us immediately here and we will track your package for you.
Prices displayed on the Antika website are in Australian dollars. We use reasonable effort to ensure our prices are accurate; however, if errors occur in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price, or cancelling your order. If we are unable to contact you, we reserve the right to cancel the order.
Pendants and chains/chokers are shown on our website as sets. You can purchase the pendants separately by selecting 'Pendant only' in the Chain/Choker Length drop-down menu. If the option does not exist for the item you wish to purchase, just contact us here. For pieces in the 'Necklace' collection which contain a pendant, the chains cannot be removed.
Loss or damage to merchandise passes to you upon delivery, provided we have received your payment in full for the merchandise.
Antika accepts the following forms of payment for online purchases: Visa; MasterCard, American Express, Apple Pay and Google Pay.
Ring sizes displayed on this website are standard Australian sizes. For ring sizes used in other countries, please refer to our Ring Size Conversion Guide.
RETURNS AND EXCHANGES
If you receive merchandise that is defective, you may return your purchase within 14 days of the date delivered, and advise us here as soon as possible. Returned purchases will be repaired or replaced depending on the defect. If Antika deems it appropriate for a refund, the refund will be credited to the original form of payment. Delivery costs for defective purchases will be refunded.
Antika is happy to exchange merchandise in the event you change your mind, just go online and purchase the item you wish to purchase in exchange - this way you can guarantee the item. Send the original item, you wish to exchange, back to us in its original, new condition and in its original packaging and include the original invoice. This must be done within 14 days of the date delivered. As soon as we receive your return, we will process the refund within 48 business hours, and email you when the process is complete.
For exchanges, please include a return bag addressed to you. We recommend you return items via an insured parcel post for tracking purposes and that you carry adequate insurance to cover the purchase price and delivery. Antika does not assume responsibility for compensation or reimbursement for returned merchandise if the package is lost, stolen or mishandled.
It is not currently possible to return an item in exchange for store credit. Returned items for exchange that have been worn, used or altered in any way may not be returned or exchanged. Antika reserves the right not to exchange purchases should they be returned not in accordance with these guidelines.
CHANGES AND CANCELLATIONS
If you wish to change or cancel your order, email us here as soon as possible and we will do our best to satisfy your request. If the merchandise has been shipped, the purchase cannot be changed or cancelled until the merchandise has been returned to us.
When you use or access this website or register or purchase online with Antika, you give Antika consent to collect, store, use and disclose personal information that you submit through your use of this website. This personal information collected from users of this website is to service your purchasing requests, manage your transactions and to communicate directly with you. We will endeavour to keep your personal information correct and current. Should you wish to update or delete your personal information, please email us here.
Antika might use the services of a third party to distribute marketing material and to third parties we engage to provide other services. We may transfer your personal information as an asset to a purchaser or potential purchaser of all or part of our business. We may also disclose certain personal information as required in connection with a legal proceeding.
We will take all reasonable measures to safely and securely store personal information collected on this website; however, we cannot guarantee that all information will be protected against loss, misuse or unauthorised access by third parties. By use of this website, you acknowledge that no online/internet data transmission can be guaranteed as secure from such incidents and agree that you will not hold us responsible for any breach of security that is not solely caused by our negligence.
If you have any queries regarding online purchasing with Antika, email us here.